Unless a package displays a stricter supplier-specific rule, the starter cancellation schedule is:

• 30 days or more before travel: 20% of the package value.
• 15–29 days: 35%.
• 8–14 days: 60%.
• 0–7 days or no-show: 100%.

Non-refundable flights, rail tickets, ferries, cruises, permits, visas, safaris, attraction tickets, special-event dates and supplier deposits are charged at actual cost in addition to the applicable cancellation percentage. Refunds, where due, are processed after supplier reconciliation to the original payment method or another legally permitted method.

Operator action required: replace or approve this starter policy before taking live payments. The package page and written confirmation must identify any different rule.