Cancellation, Amendment and Refund Policy

Last updated: 8 September 2026

This Cancellation, Amendment and Refund Policy (“Policy”) applies to travel products and services booked through BookMyDestination.com, operated by Ambraoleia Hospitality Private Limited (“BookMyDestination”, “we”, “us” or “our”).

This Policy should be read together with our Terms of Use, Privacy Policy, applicable product page, quotation, invoice, checkout information, booking confirmation, voucher, ticket and any supplier-specific booking conditions applicable to the relevant travel service.

By confirming a booking, authorising payment or making payment, the traveller or person making the booking (“customer”, “traveller”, “you” or “your”) agrees to the cancellation, amendment and refund conditions applicable to that booking.

1. Important Refund Rule

A booking must not be assumed to be refundable merely because a refund percentage or cancellation schedule is not displayed on the product page.

If a particular package, hotel, activity, attraction, ticket, transport service, visa service, insurance product, cruise, transfer, cab, eSIM or other travel service does not expressly state a cancellation or refund entitlement, you should contact BookMyDestination before making payment and obtain the applicable cancellation conditions in writing.

Unless BookMyDestination or the applicable supplier confirms otherwise in writing, a booking for which no refund entitlement is expressly stated should be treated as non-refundable after confirmation or after BookMyDestination has paid, committed or become liable to pay the relevant supplier, subject always to statutory rights that cannot legally be excluded.

Where a product or rate is expressly marked “Non-refundable”, “No cancellation”, “100% cancellation charge”, “Special fare”, “Promotional rate”, “No refund” or similar wording before payment, no voluntary cancellation refund will ordinarily be payable for that product or component except where applicable law requires otherwise.

If you are uncertain whether a booking is refundable, please contact BookMyDestination before payment.

2. Booking Confirmation

A booking is confirmed only after all applicable requirements have been satisfied, which may include:

• receipt of the required booking amount, deposit or full payment;
• validation of the applicable price;
• validation of inventory or availability;
• confirmation from the relevant hotel, tour operator, activity provider, airline, transport provider or other supplier;
• satisfaction of applicable documentation or traveller-information requirements; and
• issuance of a booking confirmation, booking reference, invoice, voucher, ticket or similar written confirmation by BookMyDestination or the relevant authorised supplier.

A website order, payment request, payment authorisation, payment acknowledgement, enquiry submission, availability display, search result, quotation request or AI-generated response does not by itself constitute guaranteed or confirmed availability of a hotel, package, tour, activity, attraction, flight, railway service, ferry, cruise, cab, transfer, permit, visa, insurance product, eSIM or other travel service.

Payment received before final supplier confirmation may represent a booking request, advance or deposit rather than guaranteed inventory.

3. Prices and Supplier Confirmation

Website prices may be starting, indicative or dynamically calculated rates based on factors including:

• travel date;
• traveller count;
• adult, child or infant mix;
• room configuration;
• hotel category;
• occupancy;
• selected activities or services;
• supplier inventory;
• seasonality;
• exchange rates;
• transport requirements;
• taxes and statutory charges; and
• other applicable booking conditions.

The final quotation, checkout information or booking confirmation should identify, as applicable:

• travel dates;
• traveller details;
• confirmed hotel or permitted equivalent category;
• room and occupancy basis;
• transport arrangements;
• meal plan;
• included activities or sightseeing;
• included and excluded services;
• applicable taxes and fees;
• deposit and payment schedule;
• cancellation/refund conditions; and
• material supplier-specific rules.

A product marked “price not verified”, “on request”, “subject to confirmation” or similar wording must be commercially validated before it is treated as finally confirmed.

4. Minimum Non-Refundable Booking Amount

Where the Standard Cancellation Schedule in Section 5 expressly applies, the following minimum booking amount remains non-refundable when the customer voluntarily cancels:

• Indian customers: ₹2,000 per person; and
• International customers: US$50 per person, or the equivalent in the relevant payment currency.

If the actual non-refundable amount already paid, committed or contractually payable to a hotel, airline, railway, ferry operator, cruise company, activity provider, visa authority, permit provider, insurer, cab/transfer provider, eSIM provider or other supplier is higher, the actual applicable non-refundable cost may be deducted.

Booking, consultation, documentation, service, convenience or processing fees that have already been earned for work performed may also be non-refundable where disclosed and permitted by law.

5. Standard Cancellation Schedule

The following schedule applies only where the relevant product page, quotation, invoice, booking confirmation or written communication states that the BookMyDestination Standard Cancellation Policy applies.

Important: The percentages above apply only to the eligible refundable amount. Non-refundable deposits, supplier charges, tickets, permits, taxes that cannot be reversed, payment-processing charges and services already supplied are excluded or deducted before the applicable percentage is calculated.

6. Where No Refund or Cancellation Condition Is Displayed

If a product, quotation, booking page or rate does not expressly state a cancellation or refund entitlement, the Standard Cancellation Schedule in Section 5 does not automatically create a right to a refund.

You should contact BookMyDestination before payment to obtain written clarification.

Unless a different refund entitlement is confirmed in writing, amounts paid or irrevocably committed to suppliers after booking confirmation may be non-refundable.

This does not permit BookMyDestination or a supplier to withhold any refund that applicable consumer law or another mandatory legal requirement requires to be paid.

7. Supplier-Specific Conditions

Travel suppliers may impose cancellation and refund conditions that are different from or more restrictive than BookMyDestination’s Standard Cancellation Schedule.

Supplier-specific conditions may apply to:

• airline tickets;
• railway tickets;
• ferry reservations;
• cruises;
• hotels;
• tour packages;
• activities and attraction tickets;
• safaris;
• event tickets;
• visa and permit fees;
• travel insurance;
• airport transfers;
• cabs and private vehicles;
• eSIMs and digital products;
• fixed departures;
• group tours;
• festival and peak-season bookings;
• promotional rates;
• supplier deposits; and
• services purchased or reserved specifically for a customer.

Where supplier-specific terms apply to a particular component, those conditions govern that component, subject to applicable law.

8. Hotels and Accommodation

Hotel cancellation rules depend on the selected property, room category and rate plan.

A hotel rate may provide:

• free cancellation until a specified deadline;
• partial refund before a specified deadline;
• a one-night cancellation charge;
• a percentage cancellation charge;
• full cancellation charges after a specified deadline; or
• a completely non-refundable rate from the time of confirmation.

The cancellation condition attached to the confirmed hotel rate governs the accommodation component.

Promotional, special-event, festival, peak-season and non-refundable hotel rates may become completely non-refundable immediately after confirmation.

Where a traveller fails to arrive, the hotel may classify the reservation as a no-show and retain all or part of the booking amount according to the applicable property rules.

Early departure from a hotel does not automatically entitle the traveller to a refund for unused nights.

9. Tours, Activities, Attractions and Experiences

Tours, sightseeing, excursions, guided experiences and attractions are subject to the applicable operator’s cancellation, ticketing, weather, operational, safety and no-show conditions.

Tickets issued for an attraction, safari, event, guided tour or timed-entry experience may become non-refundable once issued.

Failure to arrive at the meeting or pickup point within the required reporting time may be treated as a no-show.

If an operator cancels an activity, available remedies may include rescheduling, alternative participation, supplier credit or a refund of the recoverable amount, depending on supplier rules and applicable law.

10. Flights

Flight cancellation and amendment rules are governed by the airline’s applicable fare rules.

Air fares may be:

• fully refundable;
• partially refundable;
• refundable subject to airline cancellation charges;
• changeable subject to fare difference and amendment charges; or
• completely non-refundable.

Airline cancellation charges, convenience fees and other applicable deductions may apply.

Where an airline cancels a flight, the traveller’s entitlement will be determined under applicable aviation requirements and the airline’s rules.

11. Rail Services

Railway bookings are subject to the applicable railway operator’s cancellation, refund, chart-preparation, no-show and ticketing rules.

Where BookMyDestination facilitates railway services, any refund will depend on the amount actually refundable under the applicable railway rules after applicable deductions.

12. Ferries and Water Transport

Ferry, boat and other water-transport reservations are subject to operator conditions and may be affected by weather, tides, government restrictions and operational conditions.

Some ferry tickets may be non-refundable after issuance.

If an operator cancels a service, available remedies will depend on supplier rules, replacement availability and applicable law.

13. Cruises

Cruise operators commonly impose non-refundable deposits and cancellation charges that increase as the departure date approaches.

The cruise operator’s passenger contract and cancellation schedule govern the cruise component.

Failure to obtain passports, visas, transit permissions or other documents required for the cruise does not ordinarily create a refund right against BookMyDestination.

14. Visa and Permit Services

Government, embassy, consular, visa-centre and permit charges are generally non-refundable once an application, appointment, permit request or processing has commenced, unless the relevant authority provides otherwise.

BookMyDestination documentation, consultation, application-processing or service fees may also become non-refundable once the relevant work has been performed.

Visa issuance is controlled solely by the applicable embassy, consulate, government or immigration authority.

Visa refusal, delay, an expired passport, damaged passport, incorrect documentation or immigration refusal does not automatically entitle the traveller to a refund of unrelated travel services.

Hotel, package, flight, cruise or other components will continue to be governed by their own cancellation conditions.

15. Travel Insurance

Travel-insurance refunds and premium cancellation are governed by the insurance provider, policy wording, cooling-off rights where applicable and relevant insurance requirements.

BookMyDestination cannot override an insurer’s lawful policy conditions.

Where an insurance premium or part of the premium is non-refundable under the applicable insurance contract, that amount may be excluded from the BookMyDestination refund calculation.

16. Cabs, Airport Transfers and Ground Transportation

Transfers and cab bookings may have cancellation deadlines calculated from the scheduled pickup time.

Late cancellation, incorrect pickup information, passenger no-show, excessive customer-caused delay or failure to contact the operator within the required period may result in partial or complete forfeiture of the transfer price.

Where the transport operator cancels and no suitable alternative is provided, the available refund will be determined under applicable supplier terms and law.

17. eSIM and Digital Travel Services

eSIMs and other digital travel products may become non-refundable after:

• issuance;
• QR-code generation;
• delivery;
• download;
• installation;
• activation; or
• consumption of the service.

If a digital service is defective and cannot reasonably be activated despite compliance with provider instructions, the matter will be reviewed with the applicable supplier and any mandatory statutory rights will remain unaffected.

18. Fixed Departures, Group Tours and Peak Seasons

Fixed departures, pilgrimage departures, group tours, conferences, special events, festivals, holiday periods and peak-season travel often require substantial advance commitments to suppliers.

These bookings may therefore have stricter cancellation conditions or become non-refundable earlier than ordinary bookings.

Any special cancellation schedule stated in the quotation, product page or booking confirmation prevails for that booking.

19. Partial Cancellation or Reduction in Traveller Numbers

Removing one or more travellers from a booking may alter the commercial basis on which the original package price was calculated.

This may affect:

• room occupancy;
• single-room supplements;
• vehicle sharing;
• group pricing;
• tour-leader costs;
• permit costs;
• transfer pricing;
• activity rates; and
• other per-person costs.

The price payable by the remaining travellers may therefore be recalculated.

Any refund due to a cancelling traveller will be calculated only after applicable cancellation charges and legitimate price adjustments affecting the remaining booking have been applied.

20. Changes Requested by the Customer

A request to change travel dates, traveller names, destination, hotel, room category, transport, route, activity, cruise, flight or another confirmed service is subject to availability and supplier approval.

The customer is responsible for applicable:

• fare differences;
• price differences;
• amendment charges;
• reissue charges;
• supplier charges;
• cancellation charges;
• additional taxes; and
• other costs generated by the requested change.

An amendment takes effect only after BookMyDestination or the relevant supplier confirms it.

If the requested amendment cannot be made and the traveller elects not to travel, the applicable cancellation rules will apply.

21. How to Request Cancellation

A cancellation request must be submitted through an official BookMyDestination communication channel, including the official email address, customer account, contact form or WhatsApp contact published by BookMyDestination.

The request should include:

• booking or quotation number;
• lead traveller’s name;
• travel dates;
• service or services to be cancelled;
• reason for cancellation; and
• contact details associated with the booking.

BookMyDestination may request reasonable identity or booking verification before processing the cancellation.

The effective cancellation date is the date and time at which BookMyDestination receives a sufficiently complete written cancellation request.

A telephone or verbal conversation alone does not constitute a confirmed cancellation unless subsequently acknowledged in writing by BookMyDestination.

22. Cancellation by BookMyDestination

If BookMyDestination cancels a confirmed service for reasons within its reasonable control, no customer cancellation charge under the Standard Cancellation Schedule will be imposed on the affected service.

Depending on the circumstances and availability, the customer may be offered:

• a comparable alternative;
• a replacement service;
• a revised travel date;
• travel credit voluntarily accepted by the customer; or
• a refund of the eligible amount applicable to the cancelled service.

This section does not restrict any remedy that applicable law requires.

23. Supplier Cancellation, Failure or Change

Hotels, airlines, railway operators, activity operators, cruise companies, transport providers and other independent suppliers may cancel, reschedule, substitute, modify or discontinue services.

Where this happens, BookMyDestination will use reasonable efforts to communicate available options and assist the customer.

Available remedies may include:

• rescheduling;
• replacement service;
• alternative supplier;
• travel credit;
• partial refund;
• supplier refund; or
• another remedy available under applicable law.

BookMyDestination is not required to fund from its own resources an amount lawfully retained by an independent supplier or an amount that is not recoverable from that supplier, except where BookMyDestination itself is legally responsible for that amount.

If BookMyDestination receives money back from a supplier that is legally due to the customer, BookMyDestination will not retain that refundable amount.

24. Events Beyond Reasonable Control

To the maximum extent permitted by applicable law, BookMyDestination is not responsible for cancellation, interruption, delay or modification caused by circumstances outside its reasonable control, including:

• natural disasters;
• severe weather;
• floods;
• earthquakes;
• landslides;
• epidemics or pandemics;
• war or terrorism;
• civil unrest;
• government restrictions;
• border closures;
• curfews;
• strikes;
• local transport or union restrictions;
• permit restrictions;
• road closures;
• flight, ferry or rail disruption;
• closure of a destination, hotel or attraction;
• telecommunications or infrastructure failures; or
• other comparable events outside reasonable control.

In such circumstances, BookMyDestination will reasonably assist with available rescheduling, travel credit, alternative arrangements or supplier recovery.

Refundability will depend on applicable law, supplier conditions and amounts actually recoverable or otherwise legally due.

25. Operational Changes

Weather, road conditions, ferry, flight or rail operations, permit availability, attraction closures, local transport rules, government directions, safety considerations or supplier operational requirements may require changes to:

• itinerary sequence;
• timing;
• route;
• hotel;
• transport;
• activity schedule; or
• another operational component.

Where reasonably possible, BookMyDestination or the relevant supplier may provide a reasonably comparable alternative.

A minor operational change that does not materially reduce the overall substance or value of the booked travel service does not by itself constitute cancellation of the complete booking.

Where a material component becomes unavailable, the remedy will be assessed according to the affected component, supplier recovery, booking conditions and applicable law.

26. No-Show, Late Arrival and Unused Services

Unless the applicable supplier conditions provide otherwise, no refund is ordinarily payable where the traveller:

• does not arrive for a booked service;
• arrives after the permitted reporting or check-in time;
• voluntarily leaves a tour early;
• does not use a confirmed hotel night;
• does not participate in confirmed sightseeing or activities;
• does not use booked meals or transfers;
• misses transport because of the traveller’s own delay; or
• voluntarily declines an included service.

If an unused amount can genuinely be recovered from the applicable supplier and a refund is legally due, BookMyDestination will assess the recoverable amount accordingly.

27. Passport, Visa, Identification and Customer-Caused Cancellation

The customer is responsible for providing accurate traveller information and maintaining valid passports, visas, permits, identification and other documentation required for the journey.

Unless otherwise required by law or expressly agreed in writing, cancellation resulting from:

• incorrect traveller names;
• incorrect ages;
• incorrect nationality;
• expired passports;
• damaged passports;
• visa refusal;
• immigration refusal;
• missing permits;
• failure to satisfy destination entry requirements;
• failure to satisfy supplier check-in rules; or
• incorrect or incomplete information provided by the traveller

will be treated as a customer-initiated cancellation and the applicable cancellation conditions will apply.

28. Medical, Health and Personal Circumstances

Illness, accident, pregnancy, family emergency, medical advice not to travel or another personal circumstance does not automatically override the applicable cancellation conditions.

Where practicable, BookMyDestination may assist the traveller in requesting compassionate consideration from suppliers, but approval remains at the relevant supplier’s discretion unless applicable law provides otherwise.

Travellers are strongly encouraged to obtain appropriate travel insurance covering cancellation, medical emergencies and other relevant risks.

29. Taxes, GST, Government Charges and Statutory Levies

GST, taxes, duties, cess, government fees, statutory levies, visa fees, permit fees, local taxes and similar amounts are refundable only to the extent that the relevant amount is legally reversible, recoverable or credited back under applicable law and applicable supplier rules.

A tax or statutory amount will not be refundable where it:

• cannot legally be reversed;
• has become non-recoverable;
• has been lawfully retained by a government authority or supplier;
• relates to a service already supplied;
• relates to a non-refundable component;
• applies to a cancellation charge;
• applies to a retained service fee; or
• otherwise remains legally payable following cancellation.

If applicable tax law requires BookMyDestination to reverse, adjust or credit GST or another tax following cancellation, the corresponding recoverable amount will be included in the customer’s refund where legally due.

BookMyDestination will not retain a tax amount where applicable law requires that amount to be returned or credited to the customer.

Cancellation charges, forfeited amounts, retained amounts or service charges may themselves attract GST or another tax according to the applicable law and the nature of the underlying service.

The tax rate applicable to a booking depends on the service classification, supplier arrangement, place and time of supply, statutory rules and other applicable factors.

Accordingly, the tax rate stated on the applicable invoice, quotation, checkout page or confirmation for the transaction will govern, subject to applicable law.

BookMyDestination does not guarantee that a tax rate applicable today will remain unchanged for a future booking or service.

30. Payment-Processing and Card Charges

Card networks, banks and payment gateways may charge BookMyDestination processing fees when a customer makes a payment. Some payment-processing fees may not be returned to BookMyDestination when the customer payment is subsequently refunded.

Where disclosed as applicable to the transaction, BookMyDestination currently applies the following customer-facing payment-processing charge for card payments:

• Card issued in India: 2.5% of the applicable card transaction amount; and
• Card issued outside India / international card: 5% of the applicable card transaction amount.

These percentages represent BookMyDestination’s applicable customer-facing payment-processing charge and must not be interpreted as a statutory GST rate or as the published standard tariff of any particular bank, card network or payment gateway.

Where a card transaction is refunded, the applicable payment-processing charge may remain non-refundable to the extent that:

• the processing cost has been incurred;
• the payment provider does not return the underlying processing charge;
• the charge was disclosed as applicable to the transaction; and
• applicable law permits the deduction.

The payment-processing charge or rate disclosed on the applicable checkout page, payment request, quotation or booking confirmation will govern the transaction.

If BookMyDestination did not charge or disclose a card-processing fee for a particular transaction, a processing fee will not be invented solely because the customer later requests a refund.

UPI, bank transfer, wallets or other payment methods may have different charges where disclosed before payment.

31. Meaning of “Full Refund” and “100% Refund”

Where BookMyDestination, a quotation, booking condition or this Policy states that the customer is entitled to a “Full Refund” or “100% Refund”, this means 100% of the eligible refundable booking amount after lawful non-refundable amounts are excluded or deducted.

Accordingly, a Full Refund may be calculated after deduction of applicable:

• taxes or statutory charges that cannot legally be reversed or recovered;
• supplier amounts that are contractually non-refundable;
• services already supplied or used;
• visa, permit or government charges that cannot be recovered;
• insurance charges that cannot be recovered;
• digital products already issued or activated;
• payment-processing charges under Section 30; and
• other amounts that are lawfully non-refundable under the applicable booking conditions.

Therefore, “Full Refund” or “100% Refund” does not necessarily mean that the customer’s bank account will receive the identical gross amount originally charged.

It means the entire amount legally and contractually eligible for refund after applicable non-refundable costs and charges have been accounted for.

Nothing in this provision permits BookMyDestination to deduct an amount that applicable law requires to be refunded.

32. Refund Calculation

The final refund may be calculated after consideration of applicable:

• customer cancellation charges;
• minimum non-refundable booking amounts;
• supplier cancellation charges;
• hotel cancellation charges;
• airline, railway, ferry or cruise charges;
• activity, ticket or attraction charges;
• visa, permit or government charges;
• insurance charges;
• services already supplied;
• supplier deposits already committed;
• non-recoverable GST, taxes or statutory levies;
• payment-processing charges;
• legitimately earned service, consultation, documentation or processing fees; and
• other non-recoverable costs directly attributable to the booking.

BookMyDestination will not deduct an amount that applicable law requires to be refunded.

33. Refund Processing

An approved refund may require:

• verification of the cancellation request;
• calculation of applicable cancellation charges;
• determination of the eligible refundable base amount;
• determination of recoverable and non-recoverable tax amounts;
• deduction of applicable processing charges;
• cancellation of supplier reservations;
• supplier reconciliation;
• confirmation of supplier refunds; and
• payment-provider reconciliation.

Once the final refundable amount has been established, BookMyDestination will initiate the approved refund as soon as reasonably practicable and within any mandatory period required under applicable law.

After BookMyDestination initiates the refund, banks, card issuers, card networks, wallets and payment gateways may require additional processing time before the refund appears in the customer’s account.

34. Refund Method

Refunds will ordinarily be returned to the original payment method.

Where that is not reasonably possible, another legally permitted and appropriately verified payment method may be agreed.

For security, fraud-prevention and anti-money-laundering reasons, BookMyDestination may refuse a request to send a refund to an unrelated third party.

Foreign-exchange movements, card-issuer exchange rates, conversion charges, correspondent-bank charges or other amounts independently imposed by financial institutions may cause the final amount received by the customer to differ from the original payment.

BookMyDestination is not responsible for such independent third-party currency or banking differences except where applicable law requires otherwise.

35. Chargebacks and Payment Disputes

A chargeback is not a substitute for making a legitimate cancellation or refund request under this Policy.

If you believe a transaction is incorrect, please contact BookMyDestination promptly so that it can be investigated.

BookMyDestination may provide the relevant bank, card network, payment gateway or dispute-resolution provider with:

• booking confirmations;
• payment records;
• customer correspondence;
• supplier confirmations;
• cancellation conditions;
• refund calculations;
• proof of services supplied; and
• other relevant evidence.

Knowingly initiating a false, misleading or fraudulent chargeback may result in the claim being contested and lawful recovery action being taken.

Nothing in this section prevents a customer from exercising a legitimate statutory or payment-provider dispute right.

36. Bookings Through ChatGPT, AI, APIs or Other Integrations

The current BookMyDestination ChatGPT/OpenAI V1 integration is read-only and does not itself create a booking or process payment.

An AI-generated search result, itinerary, price, departure display or availability response does not itself constitute a confirmed booking or create an independent refund entitlement.

If BookMyDestination later enables transactional booking through ChatGPT, another AI service, API, marketplace or partner platform, the cancellation and refund conditions applicable to the selected BookMyDestination product or underlying supplier will govern that transaction.

The involvement of a third-party platform in discovery or booking does not make that platform responsible for BookMyDestination’s contractual refund obligations unless that platform expressly assumes such responsibility.

37. Independent Suppliers and Vendors

Hotels, airlines, railway operators, tour operators, activity providers, transport companies, cruise companies, visa processors, insurers, telecommunications providers, eSIM providers and other vendors generally operate independently from BookMyDestination.

Their cancellation conditions, inventory, operational decisions, refund rules and service performance may apply to the components they provide.

To the maximum extent permitted by law, BookMyDestination does not personally guarantee the independent performance, solvency, availability or refund practices of an independent supplier.

Likewise, an independent supplier is not responsible for BookMyDestination’s separate obligations merely because the supplier’s product appears within a BookMyDestination package or itinerary.

This allocation of responsibility does not remove any responsibility that applicable law specifically places on BookMyDestination or the relevant supplier.

38. Protection of the Company, Directors, Employees and Representatives

Travel services offered under the BookMyDestination brand are provided by or through Ambraoleia Hospitality Private Limited and applicable independent suppliers.

To the maximum extent permitted by applicable law, a contractual booking, cancellation, amendment or refund claim should be made against the legally responsible contracting entity rather than personally against an individual:

• director;
• shareholder;
• officer;
• employee;
• manager;
• representative;
• consultant;
• agent; or
• contractor

merely because that individual communicated with the customer or performed duties on behalf of BookMyDestination.

No director, employee, representative or agent personally guarantees:

• a supplier’s availability;
• a supplier refund;
• hotel confirmation;
• flight operation;
• visa approval;
• permit issuance;
• insurance claim approval;
• weather conditions;
• government action; or
• another independent travel service

unless an enforceable written guarantee has expressly been issued by the legally responsible entity.

Nothing in this section protects an individual from personal liability that applicable law specifically imposes because of that person’s own fraud, wilful misconduct or other conduct for which liability cannot legally be excluded.

39. Limitation of Refund Liability

Nothing in this Policy excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.

Subject to those mandatory rights, a refund relating to a particular travel component will ordinarily be limited to the amount actually paid for that affected component after lawful cancellation charges and non-refundable costs are applied.

A cancellation or refund does not ordinarily create a right to compensation for indirect, consequential or separately incurred expenses such as:

• loss of earnings;
• loss of business opportunity;
• independently purchased tickets;
• independently booked accommodation;
• separate visa or documentation expenditure;
• loss of anticipated enjoyment; or
• other arrangements not booked through BookMyDestination

except where such compensation is required by applicable law.

40. Customer Responsibility Before Payment

Before making payment, the customer should carefully review:

• travel dates;
• traveller names;
• dates of birth or ages where required;
• rooming arrangements;
• hotel category;
• included and excluded services;
• transport;
• payment schedule;
• taxes and applicable charges;
• cancellation and refund conditions;
• whether the selected rate is refundable or non-refundable;
• supplier-specific restrictions;
• visa and documentation requirements; and
• any applicable processing charge.

If cancellation or refund information is unclear or absent, contact BookMyDestination before payment and obtain written clarification.

Do not assume that a package or service is refundable simply because a refund percentage is not displayed.

41. Complaints and Refund Disputes

Questions, cancellation requests or refund complaints should first be submitted to BookMyDestination using an official communication channel.

Please provide the booking or quotation number and sufficient information for BookMyDestination to investigate the matter.

BookMyDestination will use reasonable efforts to:

• review the booking;
• review applicable cancellation terms;
• obtain relevant supplier information;
• calculate any refundable amount; and
• communicate the outcome.

Nothing in this Policy prevents a consumer from approaching a competent consumer commission, regulator, court or other statutory dispute-resolution mechanism where such a right exists under applicable law.

42. Statutory Consumer Rights

Nothing in this Policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under the Consumer Protection Act, 2019, applicable e-commerce rules or other mandatory law.

A description such as “non-refundable” does not permit BookMyDestination or another supplier to disregard a mandatory statutory remedy where a service is materially defective, deficient, materially different from what was agreed, or otherwise subject to a non-waivable legal remedy.

If any provision of this Policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail to the extent of that conflict and the remaining provisions will continue to apply.

43. No Waiver

Failure by BookMyDestination to enforce a provision of this Policy on one occasion does not constitute a permanent waiver of that provision or prevent BookMyDestination from enforcing it in another case.

44. Severability

If any provision of this Policy is held to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed without affecting the remaining provisions.

45. Changes to this Policy

BookMyDestination may update this Policy when travel products, supplier arrangements, payment methods, technology, laws or business practices change.

The “Last updated” date identifies the current published version.

Changes ordinarily apply prospectively.

A later version of this Policy will not retrospectively remove a refund right already established for a confirmed booking except where required by law or mutually agreed with the customer.

46. Contact

Cancellation requests, refund enquiries and complaints should be submitted through the official BookMyDestination contact details:

Ambraoleia Hospitality Private Limited / BookMyDestination.com
FF 32, Wave Silver Corporate Tower
Sector 18, Noida
Uttar Pradesh 201301, India
Email: info@bookmydestination.com
Phone: +91-9650179451
Contact page: https://bookmydestination.com/contact-us/