Terms of Use & Terms and Conditions

Last updated: 8 September 2026

These Terms of Use and Terms and Conditions (“Terms”) govern your access to and use of BookMyDestination.com, our websites, mobile or web-based services, booking systems, enquiry services, communications, travel products, APIs, AI integrations and other services operated by Ambraoleia Hospitality Private Limited (“BookMyDestination”, “we”, “us” or “our”).

These Terms also govern bookings, reservations, enquiries or purchases made through BookMyDestination for travel products and services supplied by BookMyDestination or by independent third-party travel suppliers.

Legal Entity: Ambraoleia Hospitality Private Limited
Trading Name: BookMyDestination.com
Website: BookMyDestination.com
Address: FF 32, Wave Silver Corporate Tower, Sector 18, Noida, Uttar Pradesh 201301, India
Email: info@bookmydestination.com
Phone: +91-9650179451

1. Acceptance of These Terms

By accessing, browsing, searching, creating an account, submitting an enquiry, making a booking, making a payment, using a BookMyDestination integration or otherwise using our services, you agree to these Terms.

If you make a booking on behalf of another traveller, you confirm that you are authorised to act on that traveller’s behalf and that you will make these Terms and all applicable booking conditions available to that traveller.

If you do not agree with these Terms, you should not use the relevant BookMyDestination service.

Some travel products are also governed by supplier-specific fare rules, booking rules, cancellation terms, hotel rules, activity conditions, insurance terms, visa requirements or other conditions disclosed before or after booking. Those applicable conditions form part of your contract for the relevant service.

2. Eligibility and Authority to Book

You must have legal capacity to enter into a binding contract in order to make a booking or purchase through BookMyDestination.

Bookings involving children or minors must be made or authorised by a parent, guardian or other responsible adult who has authority to provide the information required for the minor’s travel.

You represent that information supplied by you is accurate, current and complete and that you have permission to provide information relating to every traveller included in the booking.

3. Our Role

BookMyDestination operates a travel marketplace, booking and travel-services platform.

Depending on the particular product, BookMyDestination may:

• provide a travel service directly;
• combine or arrange services as part of a package;
• act as a booking, distribution or facilitation platform;
• act as an intermediary between the traveller and an independent travel supplier;
• provide technology through which a supplier’s inventory can be searched or booked; or
• refer a traveller to an independent provider.

The identity of the relevant supplier, where applicable, may be stated on the product page, quotation, voucher, booking confirmation or other booking documentation.

Hotels, airlines, activity operators, tour operators, transport companies, cruise operators, insurance providers, visa-processing providers, eSIM providers and other third-party suppliers generally operate independently from BookMyDestination.

Unless expressly stated otherwise, such suppliers are not employees, agents, branches or representatives of Ambraoleia Hospitality Private Limited, and BookMyDestination does not control their day-to-day operations.

4. Travel Services

BookMyDestination currently provides or may provide travel products including holiday packages, tours, sightseeing and activities, hotels and accommodation.

Additional services may include or may later include visa assistance, travel insurance, cruises, airport transfers, cabs, flights, rail services, eSIMs, vehicle rentals, equipment rentals and other travel-related services.

The inclusion of a service in these Terms does not represent that the service is currently available in every destination, website section, app, API or AI integration.

5. Accounts and Account Security

Where an account is available, you are responsible for maintaining the confidentiality and security of your login credentials and for activity carried out through your account.

You must notify BookMyDestination promptly if you believe that your account has been compromised.

You must not attempt to access another person’s account, interfere with authentication systems, bypass security controls or use credentials that you are not authorised to use.

We may suspend, restrict or terminate an account where reasonably necessary to protect users, investigate suspected fraud or abuse, comply with law, enforce these Terms or protect the security of our systems.

6. Searches, Listings and Travel Information

BookMyDestination seeks to provide useful and accurate travel information. However, travel information is dynamic and may originate from suppliers, booking systems, APIs, destination partners or other external sources.

Prices, schedules, itineraries, photographs, room descriptions, inclusions, amenities, routes, operating hours, pickup points, availability and other information may change.

A search result, catalogue listing, advertisement, AI response, availability display or quotation request does not by itself constitute a confirmed reservation.

A travel service is confirmed only when the required booking process has been completed and the applicable confirmation, voucher, ticket, booking reference or other confirmation has been issued by BookMyDestination or the relevant supplier.

7. Prices, Currency, Taxes and Pricing Errors

Prices may be displayed in Indian Rupees or another currency depending on the travel service, supplier, destination or user interface.

Prices may be affected by exchange rates, supplier pricing, demand, seasonality, taxes, fuel charges, statutory levies, local fees and other factors outside BookMyDestination’s control.

Unless expressly stated otherwise, a displayed price may be subject to applicable taxes, GST, government levies, TCS or other statutory charges, supplier fees, local taxes or payment-related charges.

Some hotels or suppliers require local taxes, resort fees, security deposits, city taxes or other amounts to be paid directly at the destination. Where known to us, we endeavour to disclose such charges, but local authorities or suppliers may change them.

Travel prices may change until the booking is confirmed.

If an obvious pricing, currency, tax, technical or data-entry error occurs, BookMyDestination may correct the error. If the error materially affects a booking after payment, we will take reasonable steps to contact you and, depending on the circumstances and applicable law, provide the option to accept the corrected price or cancel the affected service for an appropriate refund.

We do not knowingly seek to enforce an obviously erroneous price where doing so would be contrary to applicable law.

8. Booking Process and Confirmation

Submitting traveller details, selecting a travel date, clicking a booking button, receiving an automated acknowledgement or authorising a payment does not necessarily mean that the supplier has confirmed the requested service.

A booking may be subject to supplier confirmation, inventory validation, fare verification, payment verification, documentation requirements or other checks.

You should not make non-refundable arrangements based solely on a pending booking request.

Once a booking has been confirmed, you must review the confirmation immediately and notify us promptly if the traveller name, date, destination, service, room, itinerary or other material detail appears incorrect.

Failure to identify an error promptly may result in amendment fees, cancellation charges or an inability to correct the booking.

9. Payments

Payments may be processed by BookMyDestination or by an authorised third-party payment processor.

Depending on the product, BookMyDestination may collect:

• full payment;
• a booking deposit;
• a partial payment;
• scheduled instalments;
• a non-refundable booking amount; or
• another amount disclosed during checkout or in the quotation.

You authorise the applicable payment processor to process the amount displayed or otherwise agreed for your booking.

Failure to make a required balance or instalment by its due date may result in cancellation or suspension of the booking in accordance with the applicable booking conditions.

Full payment-card credentials are generally processed by the authorised payment provider and are not intended to be stored by BookMyDestination.

Payment authorisation does not itself guarantee supplier confirmation.

10. Holiday Packages and Multi-Service Itineraries

A holiday package may combine accommodation, transport, transfers, sightseeing, activities, meals, guides or other services.

The exact inclusions and exclusions stated on the applicable product page, quotation, itinerary or booking confirmation govern the booking.

Unless expressly included, items such as personal expenses, optional sightseeing, tips, meals, entry fees, visas, travel insurance, local taxes, baggage fees and transportation not stated in the itinerary are not included.

Sequence, timing, hotel, vehicle, guide, sightseeing order or other itinerary components may change where reasonably necessary because of operational conditions, supplier requirements, weather, traffic, government instructions, safety concerns or circumstances outside our reasonable control.

Where a material component becomes unavailable, BookMyDestination or the supplier may provide a reasonably comparable substitute where practicable.

11. Tours, Activities and Experiences

Activities may be subject to age, height, weight, health, fitness, clothing, equipment, identification or safety requirements imposed by the operator.

You are responsible for reviewing and complying with those requirements before participation.

Activity start times, operating days, meeting points, routes and duration may change because of weather, traffic, operational requirements or safety considerations.

Failure to arrive at the correct meeting point by the required time may be treated as a no-show and may not qualify for a refund.

Participation in adventure, outdoor, water, snow, mountain, trekking, pilgrimage or similar activities may involve inherent risks. Travellers should evaluate whether the activity is suitable for their individual circumstances and follow all safety instructions issued by the operator.

12. Hotels and Accommodation

Hotel rates, room categories, meal plans, occupancy limits and cancellation conditions are determined by the relevant property or inventory provider.

Unless otherwise stated, room photographs are representative and the actual room may vary in layout, furnishing, view or configuration.

Special requests such as adjoining rooms, particular floors, views, early check-in, late checkout or specific bedding are requests only and are not guaranteed unless specifically confirmed by the property.

Hotels may require photographic identification, a payment card, refundable security deposit or local payment at check-in.

The property may refuse accommodation where identification, occupancy, age or other lawful check-in requirements are not satisfied.

Children’s ages must be entered accurately because hotel pricing and occupancy rules frequently depend upon age.

BookMyDestination is not responsible for a traveller’s failure to satisfy lawful property check-in requirements.

13. Passports, Visas, Permits and Immigration

Travellers are responsible for ensuring that they possess passports, visas, permits, entry permissions, transit documents, health documents and other documentation required for the complete journey.

Where BookMyDestination provides visa assistance, the service is limited to the scope expressly stated.

Visa issuance, processing time, validity, duration of stay and entry permission are determined solely by the relevant government, embassy, consulate, immigration authority or authorised visa authority.

BookMyDestination cannot guarantee that a visa, permit or entry permission will be granted or granted within a particular time.

A visa or travel authorisation does not guarantee admission at a border. Immigration and border authorities retain the final decision regarding entry.

Unless applicable law or the particular service provides otherwise, BookMyDestination is not responsible for losses arising from visa refusal, incomplete documentation, incorrect information supplied by the traveller, passport validity, immigration refusal or failure to obtain required documents.

14. Travel Insurance

We strongly recommend appropriate travel insurance for circumstances such as cancellation, medical emergencies, baggage loss, personal liability, trip interruption and other travel risks.

Where insurance products are made available through BookMyDestination, the insurer or authorised insurance provider remains responsible for policy issuance, coverage, exclusions, underwriting and claim decisions.

The insurance policy wording and insurer’s terms prevail over any general description displayed by BookMyDestination.

You are responsible for reviewing coverage, exclusions, limits and eligibility before purchasing a policy.

15. Cruises

Cruise bookings are subject to the cruise operator’s passenger contract, embarkation requirements, documentation rules, cabin rules and cancellation conditions.

Ports, sailing times and itineraries may change for operational, regulatory, weather or safety reasons.

Travellers are responsible for obtaining all passports, visas and transit permissions required for every country or port included in the itinerary.

16. Cabs, Transfers and Ground Transportation

Transfer services may be subject to waiting-time limits, luggage limits, pickup instructions and vehicle-capacity restrictions.

You are responsible for providing accurate flight, train, pickup, destination and contact information.

Traffic, road closures, weather, accidents, regulatory restrictions and other circumstances may affect journey time.

You should allow adequate time when arranging transportation to an airport, railway station, cruise terminal, event or other time-sensitive connection.

17. eSIM Services

eSIM availability and performance depend on the selected plan, provider, destination, network coverage and device compatibility.

You are responsible for confirming that your device is unlocked and supports the applicable eSIM technology before purchase or activation.

Network strength, speed and availability are controlled by the applicable telecommunications providers and cannot be guaranteed by BookMyDestination.

Activation codes and related credentials should be kept secure and should not be shared with unauthorised persons.

18. Cancellations, Amendments, Refunds and No-Shows

Cancellation and amendment conditions vary significantly between travel products.

The cancellation, amendment and refund terms displayed for the relevant product, quotation, booking page, supplier rule or confirmation form part of these Terms and apply to that booking.

Some fares, rooms, activities, packages, deposits, service fees or promotional products may be non-refundable or partially refundable where permitted by law.

Where a cancellation is requested, supplier cancellation fees, non-recoverable costs and other charges permitted under the applicable conditions may be deducted from the refundable amount.

A refund cannot normally exceed the amount actually received for the affected service.

Where BookMyDestination must first obtain a refund from a supplier, final refund processing may depend upon the supplier returning the applicable funds.

Payment banks, card networks and payment gateways may require additional time after BookMyDestination initiates a refund.

No refund is generally due for voluntarily unused portions of a confirmed travel service, late arrival or a no-show unless the applicable product conditions or law provide otherwise.

19. Supplier Cancellations and Changes

A supplier may occasionally cancel, modify, reschedule or substitute a service because of operational, safety, commercial, regulatory or other reasons.

Where this occurs, BookMyDestination will use reasonable efforts to communicate available options received from the supplier.

Depending on the circumstances, options may include a replacement service, revised date, travel credit, supplier refund or another remedy available under applicable law and supplier conditions.

BookMyDestination is not required to fund from its own resources amounts that an independent supplier lawfully retains or has not returned, except where BookMyDestination itself is legally responsible for the amount.

20. Traveller Responsibilities

You are responsible for:

• providing correct traveller names exactly as required for the relevant travel document;
• providing accurate dates of birth, ages, nationality and contact information;
• checking booking confirmations and vouchers;
• meeting passport, visa, permit, immigration and health-entry requirements;
• arriving at airports, stations, hotels, pickup points and activity locations on time;
• complying with supplier rules and lawful instructions;
• behaving safely and lawfully during travel;
• protecting passports, money, valuables, devices and personal property; and
• informing us or the relevant supplier of material accessibility or assistance requirements sufficiently in advance where possible.

21. Health, Fitness, Accessibility and Travel Risk

Travel may involve unfamiliar environments, weather, altitude, long journeys, physical exertion or reduced access to medical facilities.

You are responsible for considering whether a destination, activity or itinerary is appropriate for your individual circumstances and obtaining professional medical advice where appropriate.

BookMyDestination does not provide medical advice.

Travellers requiring accessibility assistance, medical equipment, dietary accommodations or other specific arrangements should notify us before booking or as early as reasonably possible.

Requested arrangements remain subject to availability and supplier capability unless specifically confirmed.

22. Government Rules, Travel Advisories and Local Laws

Travellers are responsible for complying with laws, regulations, customs requirements, immigration rules, local restrictions and lawful instructions applicable at the destination.

Government requirements may change without notice.

Travellers should review relevant official government advisories and entry requirements before departure.

BookMyDestination does not guarantee the political, security, environmental, health or regulatory conditions of any destination.

23. Force Majeure and Events Outside Reasonable Control

To the maximum extent permitted by applicable law, BookMyDestination is not liable for failure, delay, modification or inability to provide a service caused by circumstances outside its reasonable control.

Such circumstances may include natural disasters, severe weather, floods, earthquakes, landslides, epidemics, pandemics, war, terrorism, civil unrest, strikes, labour disruptions, government action, border closures, visa or permit restrictions, transport disruption, airspace closure, mechanical failures controlled by suppliers, telecommunications failure, internet outages, cyber incidents affecting third parties, power failures or other comparable events.

Where such an event occurs, the rights and remedies available to you will depend on applicable law, the affected supplier’s conditions and amounts recoverable from the relevant suppliers.

24. Intellectual Property

Unless otherwise stated, the BookMyDestination website, platform design, software, databases, text, graphics, branding, logos, trade names, interface elements and original content are owned by or licensed to Ambraoleia Hospitality Private Limited.

Third-party photographs, descriptions, trademarks and supplier content remain the property of their respective owners.

You may use the website for legitimate personal or business travel-search and booking purposes.

You may not reproduce, republish, sell, commercially exploit, reverse engineer, systematically download, scrape or create a competing database from BookMyDestination content except with our written permission or where applicable law expressly permits such activity.

25. Reviews, Messages and User-Submitted Content

If you submit a review, photograph, feedback or other content intended for publication, you represent that you have the right to submit it and that it is not unlawful, fraudulent, defamatory, threatening, infringing, misleading or abusive.

You grant BookMyDestination a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display content that you intentionally submit for publication in connection with our services, subject to applicable law and our Privacy Policy.

We may moderate or remove content that violates these Terms, law, platform requirements or the rights of others.

26. Prohibited Uses

You must not use BookMyDestination to:

• commit or facilitate fraud or another unlawful act;
• make a booking using stolen or unauthorised payment credentials;
• impersonate another person;
• submit knowingly false traveller information;
• interfere with website or server security;
• introduce malware or malicious code;
• probe or exploit vulnerabilities without written authorisation;
• circumvent usage limits, access controls or authentication;
• systematically scrape or harvest content without permission;
• use automated systems in a manner that materially disrupts the service;
• attempt to extract confidential API credentials, private customer information or non-public data;
• use our trademarks or identity to mislead another person; or
• use BookMyDestination for activity prohibited by applicable law.

27. AI, ChatGPT, OpenAI, Plugins, MCP and Automated Integrations

BookMyDestination may make travel information available through artificial-intelligence platforms, conversational interfaces, APIs, plugins, Model Context Protocol (“MCP”) servers or similar integrations.

27.1 Current BookMyDestination ChatGPT/OpenAI V1 integration

The current BookMyDestination ChatGPT/OpenAI V1 integration is a read-only informational integration.

It may support functions such as searching BookMyDestination travel products, retrieving product details, displaying itineraries and checking configured or selectable travel dates.

The current V1 integration does not itself create a booking, reserve supplier inventory, collect payment, create an enquiry, modify a customer account or access private customer orders.

27.2 AI responses are not booking confirmations

AI-generated or AI-assisted responses may summarise information obtained from BookMyDestination systems.

Because travel information can change, an AI response should not be treated as a voucher, ticket, final price guarantee, immigration advice or booking confirmation unless the applicable BookMyDestination or supplier booking system separately issues the required confirmation.

If an AI-generated summary conflicts with the applicable BookMyDestination product page, checkout information, booking confirmation, supplier rule or voucher, the authoritative booking record and applicable supplier terms govern.

27.3 Future transactional AI functionality

BookMyDestination may later introduce expressly identified transactional tools for hotels, activities or other travel services.

If such functionality is introduced, the availability of an AI tool does not itself make a transaction binding. A transaction becomes binding only in accordance with the applicable checkout, confirmation, authentication and supplier-validation process.

Where an external platform asks a user to approve a transaction or action, the user is responsible for reviewing the proposed action before approving it.

27.4 Third-party AI platforms

OpenAI and other AI-platform providers operate their own platforms independently and may apply their own terms, privacy policies, account rules and technical limitations.

OpenAI or another external platform is not a party to a BookMyDestination travel contract merely because the traveller discovered or accessed BookMyDestination through that platform.

BookMyDestination is not responsible for the independent operation, availability, account decisions, model behaviour or platform-level data processing of an external AI provider.

27.5 Security

You must not intentionally provide passwords, API keys, payment-card credentials or other authentication secrets to a general BookMyDestination search tool unless a secure transactional interface expressly and legitimately requests the relevant information.

Users may disconnect an integration using controls made available by the applicable external platform.

28. Third-Party Websites, Platforms and Services

BookMyDestination may contain links to or interoperate with independent websites, hotels, airlines, payment gateways, Google, Meta, OpenAI, insurers, visa providers, activity providers, transport companies, eSIM providers and other services.

Their products, systems, privacy practices, security and terms are independently controlled by those organisations.

A link or technical integration does not constitute a guarantee, partnership or endorsement except where expressly stated.

You should review the applicable third-party terms before completing a transaction directly with that party.

29. Communications

By making an enquiry or booking, you authorise us to send transactional communications reasonably necessary to service your request, including confirmations, payment reminders, itinerary updates, cancellation information and customer-support messages.

Marketing communications are subject to applicable consent, opt-out and communications requirements.

Transactional communications may continue where necessary to service an existing booking even if you have opted out of promotional marketing.

30. Privacy and Cookies

Our collection, use, storage and sharing of personal information are governed by our separately published Privacy Policy.

Our Privacy Policy forms part of the overall terms governing your relationship with BookMyDestination to the extent applicable.

Cookies and similar technologies are used in accordance with our Privacy Policy, consent controls and applicable law.

31. Fraud, Abuse, Duplicate Bookings and Chargebacks

We may conduct reasonable fraud, payment, booking-integrity and security checks.

We may refuse, suspend or cancel a booking where there is reasonable evidence of payment fraud, stolen credentials, duplicate or abusive bookings, manipulation of pricing systems, sanctions concerns or another material violation of these Terms, subject to applicable law.

If you believe a payment or booking is incorrect, you should contact us promptly so that we can investigate it.

Knowingly initiating a false or fraudulent chargeback, payment dispute or claim does not extinguish an otherwise valid debt or booking obligation and may result in recovery action where permitted by law.

32. Disclaimer of Warranties

BookMyDestination will provide its own services with reasonable care and skill as required by applicable law.

Except for warranties, guarantees or rights that cannot lawfully be excluded, BookMyDestination does not warrant that:

• every supplier service will operate without change or interruption;
• travel inventory will remain available until booking confirmation;
• a government will issue a visa or permit;
• weather or destination conditions will be suitable;
• an independent telecommunications network will provide uninterrupted eSIM coverage;
• an independent supplier will perform without operational disruption; or
• the website, API or external platform will be available without interruption at all times.

33. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer rights.

Subject to the preceding paragraph and to the maximum extent permitted by law, BookMyDestination is not liable for indirect, incidental, special, exemplary or consequential losses, loss of opportunity, loss of anticipated savings or similar remote losses arising from circumstances that were not reasonably foreseeable when the booking was made.

BookMyDestination is not responsible for the independent acts or omissions of a hotel, airline, activity operator, transport company, cruise line, government authority, visa authority, insurer, telecommunications provider or other independent supplier except to the extent that applicable law imposes responsibility on BookMyDestination.

Subject to rights that cannot lawfully be limited, BookMyDestination’s aggregate liability arising directly from a particular booking will not exceed the total amount actually paid to BookMyDestination for the affected booking.

This limitation does not apply where applicable law prohibits limitation, including in relation to fraud, wilful misconduct or other liability that cannot lawfully be restricted.

34. Directors, Officers, Employees, Representatives and Agents

Services offered under the BookMyDestination brand are provided by or through the applicable legal entity, Ambraoleia Hospitality Private Limited, rather than by its directors, shareholders, officers or employees in their personal capacities.

To the maximum extent permitted by law, you agree that a claim arising solely from use of BookMyDestination or a travel booking should be pursued against the legally responsible contracting entity rather than personally against an individual director, officer, employee, representative, consultant or agent merely because that person performed duties on behalf of the company.

Nothing in this section protects any individual from personal liability that applicable law specifically imposes because of that individual’s own fraud, wilful misconduct or other conduct for which liability cannot lawfully be excluded.

The protections, disclaimers, indemnities and limitations contained in these Terms are intended, where legally permissible, to benefit Ambraoleia Hospitality Private Limited and its directors, officers, employees, representatives, agents, contractors, licensors and authorised service providers.

35. Indemnity for Misuse

To the extent permitted by law, you agree to indemnify and hold harmless Ambraoleia Hospitality Private Limited, BookMyDestination and their directors, officers, employees and agents against reasonable losses, liabilities, claims and expenses arising from:

• your fraudulent or unlawful use of the service;
• your intentional violation of these Terms;
• information or content that you had no authority to provide;
• your infringement of another person’s intellectual-property or legal rights;
• a fraudulent payment dispute or chargeback initiated by you; or
• your deliberate interference with BookMyDestination systems or security.

This indemnity does not require a consumer to indemnify BookMyDestination for BookMyDestination’s own breach of law, negligence or other responsibility that cannot lawfully be transferred to the consumer.

36. Non-Waivable Consumer Rights

These Terms are not intended to remove rights available to consumers under the Consumer Protection Act, 2019, applicable e-commerce rules or any other mandatory consumer-protection law.

If any provision of these Terms conflicts with a mandatory legal right that cannot be waived by contract, the mandatory legal right will prevail to the extent of the conflict.

Nothing in these Terms prevents a consumer from approaching an appropriate consumer commission, regulator or other authority where such a right is provided by applicable law.

37. Complaints and Dispute Resolution

If you have a complaint about a BookMyDestination booking or service, please contact us with your booking reference and details of the issue so that we can attempt to resolve it.

The parties should, where reasonably possible, first attempt to resolve a dispute through good-faith communication.

For commercial or other disputes that are lawfully capable of contractual dispute resolution, the parties may mutually agree to mediation or arbitration in accordance with applicable Indian law.

Nothing in this section prevents a consumer from exercising a statutory right to approach a Consumer Disputes Redressal Commission or another competent authority.

38. Governing Law and Jurisdiction

These Terms and the relationship between BookMyDestination and the user are governed by the laws of India, subject to any mandatory law applicable to a consumer that cannot validly be excluded.

Subject to statutory consumer rights and jurisdiction rules that cannot legally be altered by contract, courts having competent jurisdiction in Gautam Buddh Nagar, Uttar Pradesh, India shall have jurisdiction over disputes arising from these Terms or BookMyDestination services.

39. No Waiver

If BookMyDestination does not immediately enforce a provision of these Terms, that does not constitute a permanent waiver of the provision or of our right to enforce it later.

40. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where possible.

If it cannot be made enforceable, it will be severed without affecting the remaining provisions.

41. Assignment

You may not transfer a booking or contractual right to another person except where permitted by the applicable booking rules or with required approval.

BookMyDestination may transfer its rights or obligations as part of a lawful corporate reorganisation, merger, acquisition, business transfer or similar transaction, provided that applicable consumer and contractual rights continue to be respected.

42. Entire Agreement and Order of Precedence

These Terms, together with the applicable product description, price, booking conditions, cancellation/refund conditions, Privacy Policy, quotation, invoice, confirmation and supplier conditions constitute the agreement governing the applicable service.

If documents conflict, more specific booking conditions ordinarily prevail over general conditions for matters specifically addressed by those booking conditions, subject always to applicable law.

A confirmed voucher, ticket or supplier confirmation may contain additional operational conditions applicable to the particular service.

43. Changes to These Terms

We may update these Terms to reflect changes to our services, suppliers, technology, AI integrations, legal requirements or business practices.

The “Last updated” date will indicate the most recent published version.

Changes ordinarily apply prospectively from the date they are published. A material change to these general Terms will not retrospectively remove rights already vested under a confirmed booking unless required by law or agreed with the traveller.

Supplier rules applicable to future travel may nevertheless change where permitted by the applicable booking conditions or because of circumstances outside BookMyDestination’s control.

44. Language

These Terms may be translated for convenience.

If there is an inconsistency between a translation and the English version, the English version will govern to the extent permitted by applicable law unless the translated version is expressly identified as controlling.

45.Important Booking Basis

This section summarises important conditions that apply when searching, requesting, paying for or booking travel services through BookMyDestination. The more detailed provisions of these Terms, the applicable product conditions, supplier rules, quotation and final booking confirmation also apply.

Booking basis

Every booking is subject to applicable availability, supplier validation where required, receipt of the stated payment or deposit, satisfaction of applicable booking requirements, and confirmation by BookMyDestination or the relevant authorised supplier.

A website order, payment authorisation, payment request, automated acknowledgement, enquiry submission, availability display or AI-generated response does not by itself guarantee or constitute confirmed availability of a hotel, tour, activity, transport service, ferry, flight, rail service, permit, visa, cruise, transfer, attraction or other travel component.

A travel service is considered confirmed only when the applicable confirmation, booking reference, voucher, ticket or other confirmation has been issued through the relevant BookMyDestination or supplier booking process.

Prices and supplier confirmation

Unless expressly identified as a fixed confirmed price, website prices are starting, indicative or dynamically calculated rates based on factors such as the selected travel date, traveller mix, room allocation, hotel category, occupancy, transport requirements, selected options, supplier availability, currency and applicable taxes or charges.

The final quotation or booking confirmation will identify, as applicable, the confirmed hotel or permitted equivalent category, room or occupancy basis, transport arrangements, meals, included services, exclusions, applicable taxes or charges, payment schedule and material supplier-specific conditions.

Prices and services remain subject to applicable supplier confirmation until the booking is confirmed in accordance with these Terms.

Traveller responsibility

Travellers are responsible for providing complete and accurate names, dates of birth or ages where required, nationality, identification and contact information and for checking that the information shown on the quotation, booking confirmation, ticket or voucher is correct.

Travellers are also responsible for ensuring that passports, visas, permits, entry permissions and other required travel documents are valid for the complete journey.

Where relevant to the safe or proper delivery of a requested travel service, travellers should disclose necessary accessibility, mobility, dietary or health-related requirements sufficiently in advance. Travellers must comply with lawful supplier instructions, destination rules and applicable safety requirements.

Operational changes

Travel arrangements may sometimes need to change because of weather, road conditions, ferry or shipping operations, flight or rail changes, permit restrictions, attraction closures, local transport or union requirements, government action, safety considerations, supplier operational requirements or other circumstances outside BookMyDestination’s reasonable control.

Where reasonably necessary, BookMyDestination or the applicable supplier may change the sequence, timing, route or operational component of an itinerary or provide a reasonably comparable alternative, subject to applicable law and the specific booking conditions.

Where practicable, any material change affecting the confirmed service or price will be communicated before confirmation or, if the booking has already been confirmed, as soon as reasonably practicable after we become aware of it.

Before making payment

Before making or authorising payment, you should carefully review the final quotation, checkout summary or applicable booking information, including:

• travel dates;
• traveller names and other required traveller details;
• number of adults, children and infants;
• room allocation and accommodation category;
• confirmed or proposed hotels, where applicable;
• transport and transfer arrangements;
• included and excluded services;
• taxes, fees and other applicable charges;
• deposit, balance and payment schedule;
• cancellation, amendment and refund conditions; and
• supplier-specific conditions applicable to the booked services.

If any material information appears incorrect or unclear, you should contact BookMyDestination before completing payment or before any applicable cancellation or amendment deadline.

46. Contact and Grievance Information

Questions, complaints or notices relating to these Terms may be sent to:

Ambraoleia Hospitality Private Limited / BookMyDestination.com
FF 32, Wave Silver Corporate Tower
Sector 18, Noida
Uttar Pradesh 201301, India
Email: info@bookmydestination.com
Phone: +91-9650179451

47. Acknowledgement

By using BookMyDestination.com or completing a booking through an applicable BookMyDestination service, you acknowledge that you have had an opportunity to review these Terms, the applicable booking conditions and our Privacy Policy.

You also acknowledge that travel products may be supplied partly or entirely by independent third parties whose applicable rules form part of the relevant travel arrangement.